Waterl<ss Aerosol Dry Conditioner Spray and Aerosol Dry Shampoo Spray Voluntary Recall Statement
You may have noticed Waterl<ss aerosol dry conditioner spray products and aerosol dry shampoo spray products are not available where you shop. We have made the decision to voluntarily recall aerosol dry conditioner spray products and aerosol dry shampoo spray products produced during an isolated timeframe.
Which Products Were Recalled?
Below are images of the current product in market, followed by the list of products with names, UPC codes, and the production code ranges. Please refer to the UPC and production code range if your product looks different. The aerosol dry shampoo products being recalled were produced between January 2019 and June 2021. To determine if your product is impacted, please refer to the lot number ranges listed below.
Refer to the image below for guidance on where to find the production code details on bottom of the can. The first four numbers are the only ones necessary to determine if your product is impacted and falls within the ranges outlined.
| Production Code Ranges (to determine if product is in scope of recall) | Description | UPC |
| in the range of 0004-0357 or 9291-9344 | Waterl<ss Dry Shampoo No Residue, 3.7oz. | 37000543787 |
| in the range of 0175-0176 or 9295-9297 | Waterl<ss Dry Shampoo No Residue, 1oz. | 37000543978 |
| in the range of 0009-0069 or 9297-9350 | Waterl<ss Dry Conditioner Instant Moisture, 3.6oz. | 37000543831 |
| in the range of 0002-0248 or 9298-9350 | Waterl<ss Dry Conditioner Weightless Smooth, 3.6oz. | 37000543954 |
| in the range of 0017-0100 or 9283-9284 | Waterl<ss Dry Conditioner Instant Moisture, .98oz. | 37000544227 |
| in the range of 0084-0085 or 9284-9361 | Waterl<ss Dry Conditioner Weightless Smooth, .98oz. | 37000544111 |
Why were the products recalled?
We decided to voluntarily recall these products to the consumer level due to unexpected levels of benzene detected in some products. Daily exposure to the level of benzene detected would not be expected to cause adverse health consequences and we are conducting this recall out of an abundance of caution.
How do I request reimbursement?
To request reimbursement for your impacted product, please complete one of the below:
If you have 1 product, click here
If you have 2 products, click here
If you have 3 or more products, click here
If you have this US product in hand but live in CA, please call 1-888-674-3631
What is Benzene?
Benzene is a chemical compound released to the environment by both natural and industrial sources. It is classified as a human carcinogen, a substance that could potentially cause cancer depending on the level and extent of exposure. Benzene is ubiquitous in the environment. Humans around the world have daily exposures to it indoors and outdoors from multiple sources. Benzene can be absorbed, to varying degrees, by inhalation, through the skin, and orally. Based on exposure modeling and the cancer risk assessments published under the Environmental Protection Agency (EPA) (IRIS database), daily exposure to benzene in the recalled products at the levels detected in our testing would not be expected to cause adverse health consequences. That said, out of an abundance of caution, we are voluntarily recalling these aerosol dry conditioner spray products and aerosol dry shampoo spray products. Nothing is more important to us than the safety of the consumers who use our products and the quality of the products we ship.
Consumer Guidance
Consumers should stop using these aerosol products and appropriately discard them. Please follow your local disposal procedure for aerosol products. Information can be found through your local waste management services.
For further questions regarding the recall, please visit our FAQs or call our Consumer Care Team at 1-888-674-3631 between 9:00am-6:00pm EST Monday through Friday.
Adverse reactions or quality problems experienced with the use of this product may be reported to the FDA’s MedWatch Adverse Event Reporting program either online, by regular mail or by fax.
Complete and submit the report Online: www.fda.gov/medwatch/report.htm
Regular Mail or Fax: Download form www.fda.gov/MedWatch/getforms.htm or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178.
This recall is being conducted with the knowledge of the U.S. Food and Drug Administration.
FAQs
Does this recall impact Waterl<ss fragrance sprays or styling products?
No. All other Waterl<ss products are not impacted by the scope of this recall and may continue to be used as intended.
If my aerosol dry shampoo spray or aerosol dry conditioner spray production code is not listed in the scope, is it safe for me to use?
Yes. Those aerosol dry shampoo spray and aerosol dry conditioner spray products with production codes outside of the range listed were produced during a different timeframe and may continue to be used.
Should I be concerned?
We initiated this voluntary recall out of an abundance of caution. Daily exposure to benzene in these aerosol dry conditioner spray products and aerosol dry shampoo spray products at the levels detected in our testing would not be expected to cause adverse health consequences.